The Client shall indemnify the Groom against any liabilities or expenses whatsoever incurred by reason of the Groom following any instruction given by the Client, or arising from the breach by the Client of any warranties or obligations contained herein.

The Client must inform the Groom immediately if a horse or pony has any form of communicable disease or has been in contact with any horse or pony that has such.

The Client must show the Groom the location of lights, fuse boxes, emergency contact details and first aid kits.

If the Clients horse or pony becomes dangerous during clipping or grooming the Groom will discontinue the service until the Clients horse or pony is sedated. In the interest of safety, please inform the Groom if your horse is difficult or nervous about clipping beforehand.

All Grooms are horse savvy sensible individuals, however the Groom will not know all the quirks of the Clients horse or stable yard. Please inform the Groom of any particulars such as specific times for feeding etc.

The Client must provide the Groom with the key or code for the tack and or feed room. If the Groom is unable to access feed and equipment the Groom will be unable to complete the tasks but will still invoice the client for them.

If the Clients horse or pony has a tendency to kick, bite or in anyway try to harm or injure humans, you must tell the Groom before they handle the horse or pony.

GENERAL NOTES:
- All prices are per horse, per day, item or instance as appropriate
- Clients must provide up-to-date contact details in case of emergency
- Muck picking is available in 20 minute slots.
- Oversize haynets are plus 100%.
- Other Livery Services & Bulk Discounts by individual arrangement
- Services cancelled on the day will be charged at 50%.
- Feed, Supplements, Medicines, Fly sprays, etc to be supplied by client.
- Hot and cold water must be available on site for all cleaning services

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel orders. These restrictions may include orders placed by or under the same customer name, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/ phone number on file. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors and/or may adversely affect the health or welfare of the horse or pony.

You agree to provide current, complete and accurate contact details. You agree to promptly update your contact details and other information, including your email address and emergency contact number, in order that we may contact you as needed.

- The Client deposits a minimum of £30.00 in cleared funds with The Tack Room
- Livery Services are then provided until these monies are exhausted
- The Client tops up their PAYG Account with further deposits as needed (min £20.00)
- The Tack Room provides balance notifications by email, when PAYG monies are low. Maximum of 2 per month. Additional updates incur a £2.50 surcharge.
- PAYG accounts remain in force for an initial 3 calendar months or until the Groom is happy to extend credit to the Client
- Refunds of unused credit are issued 14 days after the end of the current calendar month, providing no account issues remain outstanding

The Client shall be liable to pay for services at the rates and charges prevailing at the date the service is performed, if different.

Fixed cost travel time is charged in radius bands from DN21 Gainsborough, Nr Lincoln, Lincolnshire as follows: 0 to 10 miles - Included; 10 to 20 miles - £10; 20 to 50 miles - £20; 50+ miles - £30.

If visiting multiple horses on one yard, travel costs can be divided between owners.

Please note that all prices are doubled on bank holidays, Christmas and New Years day.

Unless otherwise agreed in writing by the Groom, the payment of any charges made by the Groom to the Client shall be fully paid at the time of the Client contracting the Groom’s service or services.

Were the Groom has agreed to extend credit to the Client payment shall be due within 5 days of the invoice due date.

UNPAID ACCOUNTS / DEBT RECOVERY
Interest shall be payable on all overdue balances outstanding, (were payment has not been made by the due date), at a rate of 2.5% of the total amount due per day, beginning on the first day after the payment due date; on all balances outstanding until payment is made.

No claim by the Client against the Groom shall entitle the Client to withhold payment of the whole or any part of any amount due for payment.

All and any costs, however incurred, by the Groom in recovery of any unpaid amounts shall be payable by the Client.

The Groom shall have a general lien on all Bloodstock, tack, equipment and documentation relating to the same in their control, custody or possession in respect of all sums due at any time from the Client whether or not relating to that particular service or services.

If such lien is not satisfied such items may be sold or otherwise disposed of in such manner and at such price as the Groom in their absolute discretion thinks fit, at the Clients expense to defray any sums due to the Groom. The expense of safekeeping prior to sale and costs of sale shall be added to any overdue amount owed by the Client.

The Groom shall not be obliged in exercising such lien to achieve any particular price or value for the items disposed of. Notice of the exercise of the lien shall be given by email to the usual client email address or by first class post to the address notified to the Groom by the Client.

All cancellations must be confirmed by text to 07984 351178

You will be informed before we enter your property if we have knowingly been in contact with an infectious equine disease.

We only use high quality products and each horse will be allocated its own sponges / towels / brushes which are then thoroughly disinfected and washed after each use.

All clipping, pulling and trimming equipment is disinfected and thoroughly cleaned between horses.

--
We will destroy all sensitive information provided by the Client, at the Clients written request, upon the cessation of services provided, and will keep all Client information confidential whether relevant to the Clients horse or the Client.

The Groom is fully insured for Care, Custody & Control of your horse or pony.

These Terms & Conditions and any policies or operating rules posted by us on this site or in respect of The Work constitute the entire agreement and understanding between you and us and govern your use, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).

Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.

--
These Terms of Service and any separate agreements whereby we provide you work shall be governed by and construed in accordance with the laws of England.